Website Terms and Conditions

Delivery

Where goods are purchased, most orders are sent using a courier and will need signing for. Delivery charges vary greatly depending on the size of the item being purchased and where it is to be sent, you will be advised of delivery costs when you place your order. For activities that are hired they will generally be delivered and collected using our own transport, delivery costs will be advised at the time of placing your order and depend on how far we need to travel.

International Orders

Please contact us for delivery outside of the UK and we will advise you of delivery costs. The customer is responsible for any import duties and local taxes due on any orders they place. Unfortunately we are unable to ship to North America.

Governing Law and Jurisdiction

These conditions are goverened by and construed in accordance with the laws of England and Wales. By using this website or by placing an order through the website you agreed that any action for damages brought against WibbleJelly Ltd., it's officers or employees shall be within the jurisdiction of a court within Great Britain, Northern Ireland, the Isle of Man or the Channel Islands.

When Will My Order Be Sent

Most of the games and activities we offer for sale are built to order, we aim to dispatch orders within 10 working days (Monday to Friday). Whilst we aim to hold all the parts needed to manufacture the games in stock, we are dependent on suppliers for some items and this may extend the delivery time. When you place an order we will advice you on the expected delivery date.

Returns

We offer a 12 month, return to base, guarantee on all of the games and activities we sell.

Please be aware that we don't send out games and activities 'On Approval' if you have a question about our games or activities please contact us. We attend the main industry trade shows where you can try our games and may also be able to arrange a trial at your location.

Errors and Omissions

If an error is discovered in the price of the item(s) you have ordered, we will inform you and issue a full refund as soon as possible. We shall be under no obligation to fulfil an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not despatched we will cancel and refund your order. An order will not be deemed to be accepted by WibbleJelly Designs until we despatch the goods.

Payment Methods

Out preferred mthod of payment is by Bank Transfer, details will be sent with our invoice. We can also use Paypal to handle payments, you do not need a Paypal account to purchase goods as they also offer a facility to pay by credit and debit card. Should you have problems using our payment system please contact us and we will help you.

If you wish you may pay by cheque drawn on a UK bank, please email us your order and we will send you details of how to pay by cheque. Under no circumstances will goods ordered by cheque, including 'e-cheques', be dispatched until the cheque has cleared, please allow 10 - 14 days for the cheque to clear.

Payment Refusal

Any payments that are made by a customer and subsequently refused, such as, but not limited to, cheques returned by the bank, shall incur a £10.00 handling charge for each transaction to cover the charges incurred from our bank and to cover our administration charges. Refusal to pay for the goods and the handling charge may result in legal action being taken against you.

Privacy Policy

WibbleJelly Designs (the trading name of WibbleJelly Ltd.) does not store any financial details supplied to purchase goods from our website. All transactions are handled directly by our payment provider Paypal. Further details of our Privacy Policy can be found here.